Legal — Solar Cleaning

SOLAR CLEANING
TERMS &
INDEMNITY

Last updated: July 2026

1. About This Service

Tony's Cafe Solar Cleaning is a service provided by Luke Cuthbert t/a Tony's Cafe, Cape Town, South Africa. We provide residential solar panel cleaning using deionised water and soft-bristle poles for single and double-storey properties within the Cape Town area.

Contact: luke@tonyscafe.co.za

2. Scope of Service

Our service includes the external cleaning of solar photovoltaic panels using deionised water and industry-standard soft-bristle cleaning equipment. Our service does not include:

• Inspection, testing or electrical assessment of the solar system
• Cleaning of inverters, wiring, mounting hardware or any component other than the panel glass surface
• Repair of any pre-existing damage, cracks, delamination or defects
• Internal panel cleaning or any process requiring panel removal
• Roof repairs, waterproofing or structural work

3. Client Responsibilities & Pre-Existing Conditions

The client accepts full responsibility for:

• Ensuring that all solar panels, mounting systems and roof structures are in sound condition prior to the cleaning service
• Disclosing any known defects, cracks, loose mountings, leaks or damage before the service is performed
• Ensuring that access to the property and panels is safe and legally permitted
• Ensuring that the solar system is switched off or in a safe state for cleaning as required by the inverter manufacturer
• Providing access to a water tap within a reasonable distance of the panels

Tony's Cafe Solar Cleaning reserves the right to refuse or stop any cleaning job where conditions are deemed unsafe or where pre-existing damage is observed that could be worsened by cleaning. In such cases a call-out fee may apply.

4. Indemnity & Limitation of Liability

• Damage to solar panels — including cracking, delamination, scratching or any other physical damage, whether visible or latent, whether caused by the cleaning process or attributable to pre-existing conditions
• Water ingress and leakage — including any water entering the roof structure, ceiling, electrical components or interior of the property during or after the cleaning service
• Electrical damage — including any damage to inverters, wiring, connections, batteries or associated electrical infrastructure
• Roof and structural damage — including any damage to tiles, sheeting, waterproofing membrane, gutters or fascia boards
• Production loss — including any reduction in solar output or system performance following the cleaning service
• Consequential loss — including any indirect financial loss, loss of electricity production value, or any other consequential damage of any nature
• Panel warranty — the client acknowledges that professional cleaning using deionised water and soft brushes is generally manufacturer-approved, but accepts sole responsibility for verifying their specific panel warranty terms before proceeding

Tony's Cafe Solar Cleaning carries out all work with reasonable care and in accordance with industry best practice. However, solar panels are fragile precision instruments. Pre-existing hairline cracks, delamination, loose frames, compromised seals or manufacturing defects may not be visible prior to cleaning and may become apparent or worsen during the process. We cannot accept liability for such outcomes.

Our maximum liability in any circumstances is limited to a refund of the amount paid for the specific cleaning service in question. We accept no liability beyond this amount under any circumstances.

5. Payment Terms

• A deposit of 50% of the quoted amount is required to confirm a booking
• The balance is due on completion of the clean, before we leave the property
• Payments are processed via PayFast — credit card, debit card or EFT accepted
• Cancellations with less than 24 hours notice will forfeit the deposit
• If we arrive and are unable to complete the clean due to conditions not disclosed at the time of quoting, a call-out fee of R350 applies

6. Cancellation & Refunds

• Cancellation before 24 hours: Full deposit refund
• Cancellation within 24 hours: Deposit forfeited
• Unable to clean on arrival: R350 call-out fee applies, deposit refunded less call-out fee
• Incomplete clean due to safety concerns: Work completed to date will be invoiced pro-rata
• No refund will be issued once the cleaning service has been completed

7. Dispute Resolution

Any complaint must be submitted in writing to luke@tonyscafe.co.za within 48 hours of the cleaning service being completed. We will assess the complaint fairly and respond within 5 business days. These terms are governed by the laws of the Republic of South Africa.